# OctaDezx

> OctaDezx is an AI customer care platform for e-commerce and service businesses. It gives a business an always-on AI agent that answers customer questions, resolves support requests and captures orders 24/7 across WhatsApp, Instagram, Facebook, Shopify and a website chat widget, in 50+ languages.

OctaDezx is built for small and mid-size businesses that cannot staff round-the-clock support. The AI is trained on the business's own catalogue, policies, FAQs and tone of voice, answers only from that real information, and escalates to a human with full conversation context when needed. Every order price and total is verified server-side against the business's catalogue before confirmation, so customers are always charged the correct amount.

## Key facts

- Product type: AI customer service / customer care agent (SaaS, web-based)
- Channels: WhatsApp, Instagram, Facebook, Shopify, website chat widget; 50+ integrations
- Languages: 50+, auto-detected per customer
- Setup time: under 10 minutes: paste a storefront URL to import a product catalogue (works with Shopify, WooCommerce, Wix and any public catalogue), add policies/FAQs, connect a channel
- Order handling: the AI confirms and places orders; prices are verified server-side
- Escalation: conversations that need a human are handed off with full context
- Leads & follow-ups: customers who share contact details become leads automatically; owners write a plain-language follow-up playbook the AI applies in every conversation, and can send one-click follow-up messages into the customer's existing chat thread
- Claude / MCP integration: OctaDezx ships a native Model Context Protocol (MCP) server at https://octadezx.com/mcp. Connect Claude (claude.ai connectors or Claude Code) via OAuth to list escalated chats, read conversations, reply to customers, check orders, update products and add knowledge-base entries in plain language
- Analytics: resolution rate, response time, orders, revenue and CSAT in a live dashboard
- Business types: e-commerce, retail, restaurants, agencies, SaaS, healthcare, education, finance, real estate, travel, enterprise and local services: the dashboard adapts to each type (a restaurant gets menus and reservations; a store gets orders and shipments); suits solo founders through enterprise teams
- Security: end-to-end encryption, role-based access, GDPR-ready
- Uptime: 99.9% SLA

## Pricing (USD, monthly or yearly; yearly billing gives 2 months free)

- Free trial: 24 hours, full access, no credit card required
- Starter: $9/month or $90/year: up to 300 unique customers/day, essential automation, core integrations, email support
- Pro Business: $29/month or $290/year: up to 1,000 unique customers/day, whitelabel branding, priority processing, advanced analytics
- Advanced: $99/month or $990/year: up to 5,000 unique customers/day, 100,000 messages/month, dedicated support channel
- Enterprise: $199/month or $1,990/year: up to 20,000 unique customers/day, 250,000 messages/month, dedicated success manager, priority SLA
- All plans are self-serve with instant checkout, no sales calls required

## Links

- [Full reference](https://octadezx.com/llms-full.txt): extended, citable detail on features, channels, MCP, pricing and security for AI assistants and researchers
- [Homepage](https://octadezx.com/): product overview, live demo chat, pricing and FAQ
- [Live demo](https://octadezx.com/chat/a9a0d41a-6651-4d59-9e66-a8b15ba068f1): chat with a real OctaDezx-powered store assistant, no account needed
- [Sign up](https://octadezx.com/auth): start the 24-hour free trial
- [Privacy policy](https://octadezx.com/privacy)
- [About the company](https://octadezx.com/about): who builds OctaDezx and how the group is structured
- [Careers](https://octadezx.com/careers): current open roles and how to apply
- [Affiliate programme](https://octadezx.com/affiliates): 30% recurring commission, terms and application
- [Blog](https://octadezx.com/blog): practical writing on AI customer care, omnichannel support, escalation, multilingual support and support metrics
- Contact: kevin@octadezx.com

## Blog: in-depth guides

Vendor-neutral, practical writing on AI customer care and omnichannel support. These answer the questions businesses actually ask and are written to be quoted and cited.

Choosing and buying AI customer service:
- Should you hire a person or use AI for support: https://octadezx.com/blog/should-you-hire-a-person-or-use-ai-for-support
- What AI customer service actually costs, and how to judge the return: https://octadezx.com/blog/what-ai-customer-service-actually-costs
- AI chatbot or AI agent, the difference: https://octadezx.com/blog/ai-chatbot-vs-ai-agent-whats-the-difference
- How to set up AI customer service without technical skills: https://octadezx.com/blog/set-up-ai-customer-service-without-technical-skills
- Will AI annoy your customers: https://octadezx.com/blog/will-ai-annoy-your-customers
- What happens to your customer data when you use AI support: https://octadezx.com/blog/what-happens-to-your-customer-data-with-ai

Running an AI support agent well:
- What AI customer care automates, and what it does not: https://octadezx.com/blog/what-ai-customer-care-actually-automates
- How to train an AI support agent on your own catalogue: https://octadezx.com/blog/train-an-ai-support-agent-on-your-catalogue
- When should an AI hand a customer to a human: https://octadezx.com/blog/when-should-ai-hand-a-customer-to-a-human
- Can AI handle angry customers: https://octadezx.com/blog/can-ai-handle-angry-customers
- Answering customers in 50 languages without hiring for it: https://octadezx.com/blog/multilingual-customer-support-without-hiring-for-it
- Turning support conversations into sales without being pushy: https://octadezx.com/blog/turn-support-conversations-into-sales
- The metrics that matter for AI customer care: https://octadezx.com/blog/ai-customer-care-metrics-that-matter

Omnichannel customer service:
- What omnichannel customer service actually means: https://octadezx.com/blog/what-omnichannel-customer-service-actually-means
- Multichannel and omnichannel are not the same thing: https://octadezx.com/blog/multichannel-vs-omnichannel-the-difference-that-matters
- Why customers hate repeating themselves, and what fixes it: https://octadezx.com/blog/why-customers-hate-repeating-themselves
- How to handle customer complaints on social media: https://octadezx.com/blog/how-to-handle-customer-complaints-on-social-media
- How to cut response time across every channel: https://octadezx.com/blog/how-to-reduce-response-time-across-every-channel
- How to move your customer service to omnichannel without the chaos: https://octadezx.com/blog/how-to-move-your-support-to-omnichannel
- The real cost of leaving your customer service fragmented: https://octadezx.com/blog/the-real-cost-of-fragmented-customer-service

## Company

- OctaDezx is built and backed by Zeriotic (https://zeriotic.com), a web development studio that designs and builds storefronts, web apps and product experiences.
- Both teams are owned by DezxCorp, the holding company behind Zeriotic and OctaDezx. It sets one shared roadmap and engineering standard and holds the product for the long term.
- Hiring: two open remote roles, a Client Acquisition Executive (finds and closes new OctaDezx accounts, paid on uncapped recurring commission) and a Growth Marketer (owns content, SEO, paid and lifecycle, measured on activated accounts). Applications are submitted at https://octadezx.com/careers
- Affiliate programme: 30% recurring commission on every payment for as long as the referred customer stays subscribed, a 60-day cookie window, a 10% discount code for the partner's audience, monthly payouts above $50, and cash bonuses at 10, 25 and 50 active accounts. Applications at https://octadezx.com/affiliates

## Common questions

- What is OctaDezx? An AI customer care platform that gives businesses an always-on AI agent for support and sales across messaging channels.
- Can it replace a human agent? It resolves routine support and product questions instantly, 24/7, and escalates complex conversations to the human team with full context.
- Does it take orders? Yes: it confirms and places orders with server-verified pricing, not just answers questions.
- Can it follow up with customers and leads? Yes: captured leads appear in the dashboard, the AI applies the owner's follow-up playbook in conversations, and owners can send one-click follow-ups into existing chat threads.
- Does it work with Claude? Yes: a native MCP server (octadezx.com/mcp) lets business owners manage chats, orders, products and knowledge from inside Claude, secured with OAuth.
- How fast can a business go live? Under 10 minutes, no developers required.