Customer stories
Leaders who grew with OctaDezx. See how founders use always-on AI to look after every customer and scale without scaling their support team.
In their own words
Before OctaDezx, our team was drowning in repetitive questions about sizing, fabrics and shipping. Now the AI handles every customer conversation in their own language, around the clock. Our response time went from hours to seconds and our online sales have grown without us adding a single new hire.
Thomas Pini, CEO, Pini Parma
We deal with complex client enquiries across multiple markets, and OctaDezx understood our catalogue almost instantly. It resolves the routine questions on its own and escalates only what truly needs a human. Our customers feel looked after 24/7, and that reliability has directly helped us grow our accounts.
Tim Shave, CEO, Price & Pierce
The numbers
- 24/7 Always online. Answering day and night, every timezone
- <10s Product onboarding. Paste a URL, go live instantly
- 90+ Integrations. Channels, stores, CRMs and couriers
- Enterprise Uptime commitment. In writing on Enterprise agreements
Read more on this
- Turning support conversations into sales without being pushy
Every support message is a customer telling you what they want. Most businesses answer the question and let the conversation end. Here is how to close the loop without turning support into a sales pitch. - The metrics that matter for AI customer care
Resolution rate looks great until you learn how it is calculated. A short guide to the numbers that tell you whether your AI agent is genuinely working. - How to cut response time across every channel
Slow replies lose sales quietly, and the slowest replies almost always come from the channel nobody is watching. A practical guide to answering faster everywhere, without hiring a night shift.