Pricing
Simple, self-serve pricing for OctaDezx agentic AI customer care. Starter $29, Pro $99, Advanced $199 a month, or Enterprise pay as you go. Every plan has every feature; you choose the volume.
Plans
- Starter. $29 a month, or $290 a year with two months free. 2,500 AI messages and 100 voice minutes a month. 3 team seats, 3 calls at once, Email support. Single locations and focused teams, with every feature switched on.
- Pro. $99 a month, or $990 a year with two months free. 10,000 AI messages and 400 voice minutes a month. 10 team seats, 10 calls at once, Priority support. Multi-channel operations and busy support desks.
- Advanced. $199 a month, or $1990 a year with two months free. 22,000 AI messages and 900 voice minutes a month. 20 team seats, 25 calls at once, Dedicated support channel. High volume operations running several brands or locations.
- Enterprise. Metered, pay as you go. $0.006 a message and $0.12 a voice minute, $499 monthly minimum. 100 team seats, 50 calls at once, Named success manager and SLA. Pay only for what you use, with no ceiling on either meter.
What is included on every plan
Every plan carries every feature. Chat on every connected channel, inbound and outbound AI phone calls, photo analysis in website and shareable chat, supported voice notes, appointment requests, order capture, lead follow up, the REST API, the MCP server and integrations marked available. Automated Facebook and Instagram comment replies and incoming social messaging photo analysis are not currently available. What changes between plans is volume, team seats, call concurrency and support, never which features you are allowed to use.
Feature by plan
- AI messages a month (Volume). Starter 2,500, Pro 10,000, Advanced 22,000, Enterprise $0.006 each. One message is one answer the AI sends, on any channel.
- Phone minutes a month (Volume). Starter 100, Pro 400, Advanced 900, Enterprise $0.12 each. Inbound and outbound calls both draw on the same pool.
- Calls answered at once (Volume). Starter 3, Pro 10, Advanced 25, Enterprise 50.
- Longest single call (Volume). Starter 10 min, Pro 20 min, Advanced 20 min, Enterprise 30 min.
- Team seats (Volume). Starter 3, Pro 10, Advanced 20, Enterprise 100+. The owner counts as one seat.
- WhatsApp, Instagram, Facebook, Telegram (Channels). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Website chat widget and shareable chat link (Channels). Starter yes, Pro yes, Advanced yes, Enterprise yes. One script tag for your own site, plus a public page you can send anyone. No plugin needed for either.
- Shopify and WooCommerce catalogue sync (Channels). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Phone calls in and out (Channels). Starter yes, Pro yes, Advanced yes, Enterprise yes. Your own number, answered in under a second, interruptible.
- Voicemail with transcripts (Channels). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Image recognition (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes. A customer sends a photo and the AI matches it to your catalogue.
- Voice notes transcribed and answered (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Places orders with server verified prices (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Books appointments against your hours (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Sends details through your connected apps (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes. Follows a call up on WhatsApp when the caller can be reached there.
- Hands over to a person with full context (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Answers in 50+ languages (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Learns from corrections you approve (What the AI does). Starter yes, Pro yes, Advanced yes, Enterprise yes. Every lesson waits for a human yes before the AI is allowed to use it.
- Train it on files, links and your own writing (Running it). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Analytics and full conversation history (Running it). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- MCP server for any AI assistant (Running it). Starter yes, Pro yes, Advanced yes, Enterprise yes. Run your customer care from Claude, ChatGPT, Gemini, Cursor or your own agent.
- REST API and webhooks (Running it). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Roles and permissions for teammates (Running it). Starter yes, Pro yes, Advanced yes, Enterprise yes.
- Support (Support). Starter Email, Pro Priority, Advanced Dedicated channel, Enterprise Named manager.
- Onboarding help (Support). Starter Guides, Pro Guided setup, Advanced Guided setup, Enterprise Hands on.
- Uptime commitment in writing (Support). Starter no, Pro no, Advanced no, Enterprise yes.
How OctaDezx compares
Honest comparisons against the tools people evaluate alongside it, including where the other one is the better choice.
- Best AI customer service platforms for stores and enterprises. Compare AI customer service platforms on billing, ecommerce fit and enterprise controls. Check workflows, permissions, order actions and procurement requirements.
- OctaDezx vs Zendesk: what each one is actually built to do. Zendesk is the service desk standard for a reason. OctaDezx is an agentic AI that answers on every channel and completes the work. Here is what each one is genuinely better at, and the seat plus resolution maths that decides it.
- OctaDezx vs Intercom: what Fin really costs when it works well. Intercom's Fin is one of the strongest AI agents on the market, and it charges 0.99 dollars every time it resolves something. Here is the maths that follows from that, and where each product genuinely wins.
- OctaDezx vs Gorgias: two very different bets on ecommerce support. Gorgias is the deepest Shopify native help desk and it does not charge per agent, which is a real advantage. It does charge per ticket. Here is where that lands well and where it does not.
- OctaDezx vs Freshdesk: seats and AI sessions versus one flat plan. Freshdesk is the sensible mid market help desk, priced per agent with Freddy AI sold in session blocks. Here is how that adds up, and which businesses each one actually suits.
- OctaDezx vs Tidio: where the free plan stops being free. Tidio has the friendliest entry point in this market, including a genuine free tier. The question worth asking before you commit is what happens to the price when Lyro starts handling real volume.
- OctaDezx vs Crisp: inexpensive seats and capped AI credits, or AI included. Crisp does something unusual and welcome: flat pricing per workspace with generous seats. The catch is that its AI is sold in credits, and those run out faster than most people expect.
- OctaDezx vs Wati: WhatsApp broadcasting or an AI agent everywhere. Wati is built around the WhatsApp Business API, and it is good at it. The comparison matters because WhatsApp depth and cross channel AI are different products solving different problems.
- OctaDezx vs ManyChat: marketing flows or an agent that answers properly. ManyChat is the best known tool for Instagram and Facebook automation, and it is a marketing product. That distinction is the whole comparison, and it decides which one you should be using.
Read more on this
- Should you hire a person or use AI for customer support?
The honest answer is not one or the other. Here is how to work out which parts of the job to give to AI, which to keep human, and why framing it as a straight replacement leads you to the wrong decision. - Best AI customer service platforms for stores and enterprises
Compare AI customer service platforms on billing, ecommerce fit and enterprise controls. Check workflows, permissions, order actions and procurement requirements. - What AI customer service actually costs, and how to judge the return
Pricing pages tell you the subscription and hide the real maths. Here is how to think about what AI customer service costs, what it saves, and how to tell whether it is worth it for a business your size. - The real cost of leaving your customer service fragmented
The bill for scattered channels never arrives as a single invoice, which is why it is easy to ignore. Here is where the money actually leaks when your channels do not talk to each other.