AI patient messaging for clinics
An AI agent for clinics and healthcare practices: answers questions about services, hours and fees, files appointment requests, answers calls and hands clinical questions to staff.
Front desks spend hours answering the same non-clinical questions: opening hours, services, fees, what to bring, how to book. OctaDezx answers those on the phone, WhatsApp, Messenger and your website, files appointment requests for staff to confirm and routes anything clinical to a person.
The everyday problem
When the phone rings during an appointment, a missed call can mean a patient goes elsewhere, while staff time disappears into routine questions.
How OctaDezx helps
Configure the agent with your services, hours, fees and policies and tell it which topics always go to staff. It handles the routine and hands over the rest with context.
Routine questions handled, clinical ones handed over
- Services, hours and fees. Answers from your saved services list, opening hours, fees and preparation instructions.
- Appointment requests. Collects the service, preferred time and contact details and files a request for staff to confirm.
- Calls answered. The voice agent answers in real time, takes a transcribed voicemail out of hours or transfers to reception.
- Reminder calls. Configured outbound calls can remind patients of appointments and can open with a spoken opt-out.
- Clinical questions go to staff. Topics you define, such as symptoms, results or medication, are escalated instead of answered.
- Multilingual patients. Replies in 50+ languages, detected per patient.
A Monday morning
Illustrative flow, not a patient transcript.
- 1. Hours. A patient asks on WhatsApp if the clinic opens Saturday. The agent answers from saved hours.
- 2. Booking. Another asks to book a check-up. The agent files an appointment request for reception.
- 3. Clinical. A message about worsening symptoms is escalated to staff immediately, following the clinic's own instructions.
- 4. Reminder. Tomorrow's patients receive a configured outbound reminder call.
Healthcare boundaries
- The agent does not provide medical advice, diagnosis or triage. Configure clinical topics to escalate to qualified staff.
- No HIPAA business associate agreement or healthcare certification is claimed on this page. Review your regulatory requirements before handling health information.
- Appointment requests are confirmed by staff. Practice management and EHR systems are not integrated.
Frequently asked questions
- Can OctaDezx be a clinic receptionist? It can answer non-clinical questions, take calls and file appointment requests for staff. It does not give medical advice.
- Does it book appointments? It files appointment requests that your team confirms.
- Is it HIPAA compliant? No HIPAA certification or business associate agreement is claimed. Review your requirements before use.
- Can it send appointment reminders? Yes, as configured outbound calls, which can open with a spoken opt-out.
- What happens with medical questions? Topics you define are escalated to staff instead of being answered.
- Can patients message on WhatsApp? Yes. WhatsApp, Facebook Messenger, website chat and a phone number feed one inbox, and WhatsApp voice notes are transcribed and answered in the same thread.
- Can we control what the AI says about our services? Yes. It answers from the services, policies and knowledge you provide, and you choose which topics always go to staff. Lessons drawn from staff corrections take effect only after an owner approves them.