An AI concierge for hotels and travel
An AI concierge for hotels, hostels, tour operators and travel agencies that answers room, rate and package questions in 50+ languages, files reservation requests and answers calls.
Guests and travellers ask about rooms, rates, check-in times, transfers and packages from every time zone in every language. OctaDezx answers on WhatsApp, Instagram, your website and the phone, files reservation and booking requests for staff and hands special requests to your team.
The everyday problem
International guests message when the front desk is busy or closed, and an unanswered question becomes a booking made elsewhere.
How OctaDezx helps
Add your rooms, rates, packages and policies, connect your channels and let the agent answer around the clock in the guest's language.
A front desk in every language
- Rooms, rates and policies. Answers from your saved room types, rates, check-in rules and cancellation policy.
- Reservation requests. Collects dates, guests and contact details and files a request for staff to confirm.
- Tours and packages. Explains packages, itineraries and inclusions from your catalogue or knowledge base.
- 50+ languages. Detected per guest, including mixed-language messages.
- Guest messaging. WhatsApp, Instagram, Messenger and web chat in one inbox.
- Calls answered. The voice agent answers calls in real time and takes transcribed messages.
A guest message at 3 am
Illustrative flow, not a guest transcript.
- 1. Question. A guest in another time zone asks in Japanese about airport transfers. The agent answers in Japanese.
- 2. Rates. They ask about a family room for three nights. The agent explains rates.
- 3. Request. A reservation request is filed with dates and contact details.
- 4. Confirm. Front desk staff confirm the booking in the morning.
Hospitality limits
- Property management and channel manager systems are not integrated. Availability is confirmed by staff.
- Payments and deposits are handled outside the agent.
- Visa and travel safety questions should be handed to staff.
Frequently asked questions
- Can an AI concierge answer hotel guests? Yes. It answers questions about rooms, rates and policies in 50+ languages and files reservation requests.
- Does it connect to our PMS? Not today. Staff confirm availability.
- Can travel agencies use it? Yes. Tours, packages and itineraries can be answered from your catalogue or knowledge base.
- Does it answer calls? Yes, through the voice agent.
- Does it take payments? No. Payments are handled outside the agent.
- Can guests ask for local recommendations? Yes, if you add them to the knowledge base, for example nearby restaurants, transport and attractions. The agent answers from what you provide rather than inventing places.
- Does it suit hostels and small guesthouses? Yes. Small properties often benefit most, because the agent answers messages and calls when nobody is at the desk, and reservation requests wait in the dashboard for the morning.