WhatsApp Chatbot
Answer WhatsApp customer questions, take catalogue-backed orders, transcribe voice notes and hand conversations to your team. See channel limits and costs.
The problem with manual WhatsApp support
Customers prefer messaging on WhatsApp over calling or emailing, but human teams cannot monitor WhatsApp around the clock. Slow response times result in abandoned carts and frustrated shoppers who buy elsewhere.
What OctaDezx does instead
OctaDezx connects through the official WhatsApp Business API to provide catalogue-aware answers, order placement, voice-note transcription and appointment requests. When the assistant cannot help, the conversation enters your team's queue.
Everything your customers need in WhatsApp
- Conversational commerce right in WhatsApp. Showcase products, share recommendations, and take orders in the conversation. Customers can browse your offerings, view product pictures, ask about variations, and place orders in the chat, with every price recalculated on the server against your catalogue before the order is filed.
- Transcribes customer voice notes. Understands a spoken question sent as a voice note. A customer can record a voice note instead of typing. OctaDezx transcribes it and answers in the same WhatsApp thread. Inbound photos are not yet read on this channel; use the website chat for photo recognition.
- Customer replies around the clock. Replies at any hour, including nights and weekends. Customers get an answer at midnight on a Sunday as readily as one at midday on a weekday, without waiting for somebody to come back online.
- Automatic support in over 50 languages. Answers in the language the customer wrote in, out of more than 50. Whether a customer messages in Spanish, Arabic, German, or mixes two languages in one sentence, the agent replies in the language they used rather than forcing everyone into English.
- One-click handoff to human support staff. Routes escalated chats to your team with full conversation context intact. When a customer needs personalized attention or asks for a person, the conversation transfers to your team inbox with past history and order details attached.
How the connection works
What it reads, what it does, and where it stops
WhatsApp allows free-form replies for 24 hours after the customer's last message. After that, business-initiated messages need an approved template. OctaDezx provides a template editor; Meta reviews templates and applies its own messaging charges. Check WhatsApp's business messaging policy before sending outreach.
Cost example: if a business uses 1,000 AI answers on the $29 monthly Starter plan, allocating the entire subscription to those answers gives $29 divided by 1,000 = $0.029 per used answer. Starter includes up to 2,500 AI answers and other features, so this is an illustrative allocation, not a WhatsApp message rate or a savings claim. Meta charges and taxes are separate.
- Reads. Incoming text and supported voice notes, plus your business policies and saved catalogue. Stock and prices depend on the latest successful catalogue import or sync.
- Acts. It can file an order with prices checked against your saved catalogue, capture an appointment request and hand a conversation to your team inbox.
- Stops. Incoming WhatsApp photos are not processed by the AI. Use the website widget or shareable chat link for photo analysis. Your team reviews escalations and confirms appointment availability.
Frequently asked questions
- Does OctaDezx use the official WhatsApp Business API? Yes. WhatsApp is connected through the official WhatsApp Business API rather than an unofficial workaround, which is what keeps the messaging compliant and deliverable. You connect it with your own business credentials.
- Can customers really complete purchases in WhatsApp? Yes. The agent helps the customer choose products, confirms the quantities and details, and files the order with prices recalculated server-side against your catalogue rather than trusted from the conversation.
- What happens if a customer sends a voice note instead of typing? OctaDezx automatically transcribes the audio voice note, understands the intent, and replies with helpful text or answers in the chat thread.
- Can the WhatsApp agent understand photos sent by shoppers? Not yet. Inbound photos are not passed to the AI vision path on WhatsApp. The website chat widget and shareable chat link support photo recognition today.
- Can my human team take over the chat at any point? Yes. Your team can view live conversations in the OctaDezx unified inbox, pause AI responses with one click, and reply directly to the customer.
- Is there a setup fee or long contract? You can start with a 3-day free trial with no credit card required. Plans are monthly or yearly, so there is no long term contract to be tied into.
Read more on this
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