AI customer support for SaaS and software
AI customer support for SaaS: answer product and billing questions from your docs, read screenshots, qualify demo leads, escalate to Zendesk, Freshdesk or Intercom, and integrate by API, webhooks and MCP.
Software customers ask how a feature works, why an integration failed, what a plan includes and how to change billing. OctaDezx answers from your documentation and policies around the clock, reads screenshots of errors, qualifies demo and sales enquiries, and escalates real incidents to your team with context.
The everyday problem
Support queues for software products fill with questions the docs already answer, while the tickets that need an engineer wait behind them. Per-seat and per-resolution AI pricing grows with every customer you add.
How OctaDezx helps
Import your docs, connect your helpdesk and put the agent on your website, in your app and on your community channels. Every plan includes every feature, and pricing is based on AI messages rather than per-resolution fees.
Built for product-led support
- Answers from your documentation. Import doc pages and help articles by URL or file. Answers about features, limits and setup come from your own content.
- Screenshots and error messages. Users can attach a screenshot in web chat, and the agent reads it as part of the question.
- Plans, billing and upgrades. The agent explains plans and billing policy and can capture upgrade interest as a lead for your sales team.
- Demo and lead qualification. Prospects are asked the questions you choose and become leads with the conversation attached.
- Helpdesk escalation. Escalations can open a ticket in Zendesk, Freshdesk or Intercom with the full conversation.
- Developer surface. A REST API to send messages and read transcripts, signed webhooks, an MCP server, and server-side TypeScript and Google ADK adapters in the repository.
From question to the right owner
Illustrative flow, not a customer transcript.
- 1. How-to. A user asks how to connect Slack. The agent answers from the integration guide with the exact steps.
- 2. Error. Another attaches a screenshot of an API error. The agent explains the documented cause.
- 3. Sales. A visitor asks about seats for 50 people. The agent explains plans and captures a qualified lead.
- 4. Incident. A report of data not syncing is escalated with context and filed as a helpdesk ticket.
Integration boundaries
- The agent does not query your production database or user accounts unless that information is supplied as knowledge.
- The REST API currently covers sending a message and reading a transcript. Other objects are not yet exposed.
- Helpdesk ticket creation applies to the connected helpdesks listed in the integrations directory.
Frequently asked questions
- Is OctaDezx good for SaaS customer support? Yes. It answers product and billing questions from your docs, reads screenshots, qualifies leads and escalates incidents into your helpdesk.
- Can it learn from our documentation? Yes. Import doc pages by URL or upload files, and the agent answers from them.
- Does it integrate with Zendesk, Freshdesk or Intercom? Yes. Escalations can open tickets in those helpdesks.
- Is there an API? Yes. A REST API for messages and transcripts, signed webhooks and an MCP server.
- How is pricing different from per-resolution AI? Plans are based on AI messages, phone minutes and seats, and every plan includes every feature.