Question 1

What is OctaDezx?

Accepted Answer

OctaDezx is an AI customer care platform that gives businesses an always-on AI agent to answer customer questions, resolve support requests, and capture orders 24/7 across WhatsApp, Instagram, Facebook, Shopify and more.

Question 2

Can OctaDezx replace a customer care agent?

Accepted Answer

It works as a 24/7 AI customer service agent that instantly answers FAQs, handles product and order questions and resolves common support requests, then escalates to your human team with full context when a conversation needs a person.

Question 3

Which channels does the AI customer service agent cover?

Accepted Answer

WhatsApp, Instagram, Facebook, Shopify and your website widget out of the box, plus 50+ integrations, all answered from one place in your customers' own language.

Question 4

Does OctaDezx take orders, not just answer questions?

Accepted Answer

Yes. Beyond support, OctaDezx confirms and places orders for you. Every price and total is verified on our servers against your catalogue, so customers are always charged the correct amount.

Question 5

How fast can I go live?

Accepted Answer

Under 10 minutes: paste a storefront URL to import your catalogue, add your policies and FAQs, connect a channel, and your AI customer care agent is live.

Question 6

Can OctaDezx follow up with customers and leads?

Accepted Answer

Yes. Every customer who shares contact details becomes a lead in the dashboard. Owners write a follow-up playbook in plain language and the AI applies it in every conversation. Owners can also send one-click follow-ups directly into the customer's existing chat thread.

Question 7

What is the OctaDezx MCP server for Claude?

Accepted Answer

OctaDezx ships a native Model Context Protocol (MCP) server at octadezx.com/mcp. Connected to Claude, it lets business owners list escalated chats, read conversations, reply to customers, check orders, update products and teach the knowledge base in plain language, secured with OAuth.

Question 8

What types and sizes of business does OctaDezx work for?

Accepted Answer

From solo founders to enterprise teams: e-commerce, retail, restaurants, agencies, SaaS, clinics, education, finance, real estate, travel and local services. The dashboard adapts to each business type.

Question 9

Is there a free trial?

Accepted Answer

Yes: a 24-hour free trial with full access to every feature. No credit card required.