Integrations
Every channel, store, CRM, payment provider and courier OctaDezx connects to, with each one labelled as available today or coming soon. Messaging, e-commerce, CRM and helpdesk, payments and shipping worldwide, on every plan.
96 platforms are listed below and 31 of them are available today. Each one is marked available, limited or coming soon. Limited means something real happens but less than the name suggests, and the line says what is missing. Coming soon means it is on the roadmap and not built, so it is never presented as working. Everything that is available is available on every plan.
Built in (6 of 6 available today)
Interfaces OctaDezx provides itself, so there is no third party account to bring. Every one of these works the moment you sign up.
- Website chat widget (available). One script tag puts a chat bubble on your own site, answered by the same AI and landing in the same inbox. Works on any site, no plugin.
- Shareable chat link (available). A public page you can send any customer, or put in a bio. No install, no widget.
- Phone number (available). Your own number, answered in real time by the AI. Calls in and out, voicemail with transcripts.
- MCP server (available). Connect Claude, ChatGPT, Gemini, Cursor or any MCP capable client and run your customer care from a conversation.
- REST API (limited). Send a message and read a transcript with an API key. Two endpoints today, more being added. Not yet: Two endpoints today, chat messages only: send a message, read a transcript. Other objects are not exposed yet.
- Webhooks (available). A signed POST to your own server when an order, booking, refund or escalation happens. Retries for six hours if you are down.
Messaging and social (10 of 10 available today)
Your customers keep using the app they already have. The AI answers in the same thread.
- WhatsApp (available). Serve 2B+ users directly in WhatsApp
- Facebook Messenger (available). Automate conversations on your Facebook Page
- Instagram DM (available). Reply to Instagram Direct Messages with AI
- Telegram (available). Deploy an AI-powered Telegram bot in minutes
- Viber (available). Reach Viber's 1B+ users with AI chat
- LINE (available). Connect with LINE's 200M+ users in Asia
- Twitter / X DM (limited). Auto-reply to Twitter/X Direct Messages Not yet: Needs X enterprise API access, which is not self serve.
- WeChat (limited). Automate WeChat Official Account messages Not yet: Text messages only. A slow answer arrives as a follow up message rather than a reply, because WeChat closes the reply window after five seconds.
- Discord (available). AI-powered slash commands for your Discord server
- Slack (available). Deploy AI in your Slack workspace
E-commerce (3 of 10 available today)
Sync your catalogue, prices and stock so the AI answers from what you really sell. Shopify and WooCommerce are connected end to end today; the rest of this group is still being built.
- Shopify (available). Sync products, orders and customers from Shopify
- WooCommerce (available). Connect your WordPress/WooCommerce store
- Amazon Seller (coming soon). Sync Amazon listings, orders and FBA inventory
- Etsy (coming soon). Manage your Etsy shop orders and listings
- eBay (coming soon). Sync eBay listings and orders automatically
- BigCommerce (coming soon). Connect your BigCommerce storefront
- Magento / Adobe Commerce (limited). Import your Magento catalogue from your store URL. Order sync is being built. Not yet: Catalogue import from your store URL. Order sync is not live yet.
- Lazada (coming soon). Manage Lazada orders across Southeast Asia
- Shopee (coming soon). Automate Shopee store management and chat
- Tokopedia (coming soon). Connect your Tokopedia seller account
CRM and helpdesk (4 of 6 available today)
Connect the helpdesk your team already lives in and the AI files a real ticket the moment it hands a conversation over, carrying the customer, the reason and the transcript. Connect one, not four: a handover that lands in two queues gets answered twice.
- HubSpot (limited). Creates the contact and opens a ticket on your support pipeline when a chat escalates. Not yet: Creates the contact and a ticket on the default support pipeline. If you renamed that pipeline, set the ids when you connect.
- Salesforce CRM (coming soon). Full Salesforce CRM sync, on the roadmap.
- Zoho CRM (coming soon). Leads, contacts and deals from Zoho CRM, on the roadmap.
- Zendesk (available). Opens a Zendesk ticket with the customer, the reason and the transcript the moment the AI escalates.
- Freshdesk (available). Opens a Freshdesk ticket with the customer, the reason and the transcript the moment the AI escalates.
- Intercom (available). Creates the contact and starts an Intercom conversation carrying the full handover.
Payments (3 of 3 available today)
The AI knows when a payment landed and when it was refunded, so it can answer a money question without anyone opening a second dashboard.
- Stripe (available). Track payments and refunds as they happen, verified by signature.
- PayPal (limited). Receive PayPal payment notifications as they happen. Not yet: Payment events come through. Disputes are not covered yet.
- Square (limited). Receive Square payment events as they happen. Not yet: Payment events come through. Line by line order sync is not live yet.
Shipping and couriers (5 of 61 available today)
Global carriers, national posts and regional specialists. Five are connected today: book a pickup and print a label through EasyPost or Shippo, book directly with Pathao or SteadFast, and answer 'where is my order' with a real tracking status through AfterShip. The rest say coming soon rather than failing on the day you have a parcel to send.
- EasyPost (available). 100+ couriers worldwide via one API
- Shippo (available). US-focused shipping aggregator
- AfterShip (limited). Universal tracker, 1000+ carriers Not yet: Tracking only. AfterShip does not book shipments or print labels.
- DHL Express (coming soon). Global express shipping
- FedEx (coming soon). Worldwide overnight and express
- UPS (coming soon). Global package delivery
- USPS (coming soon). United States Postal Service
- DHL eCommerce (coming soon). Global e-commerce logistics
- TNT (FedEx) (coming soon). European express network
- Royal Mail (coming soon). UK national postal service
- Evri (Hermes) (coming soon). UK consumer parcels
- DPD (coming soon). European road network parcels
- GLS (coming soon). European parcel logistics
- PostNL (coming soon). Netherlands postal and parcels
- Deutsche Post / DHL Paket (coming soon). Germany's national post
- Colissimo (coming soon). La Poste France parcels
- Bpost (coming soon). Belgium's national post
- Correos (coming soon). Spain's postal service
- Poste Italiane (coming soon). Italy's national post
- Canada Post (coming soon). Canada's national postal service
- OnTrac (coming soon). US West Coast express delivery
- Correios (coming soon). Brazil's national postal service
- Estafeta (coming soon). Mexico's express courier
- Yamato Transport (coming soon). Japan's largest courier (Kuroneko)
- CJ Logistics (coming soon). South Korea's leading logistics
- SF Express (coming soon). China's premium express
- Cainiao (coming soon). Alibaba's logistics network
- ZTO Express (coming soon). Major Chinese courier
- YTO Express (coming soon). China nationwide delivery
- Ninja Van (coming soon). Tech-enabled SEA logistics
- J&T Express (coming soon). Asia-wide express delivery
- Lalamove (coming soon). On-demand same-day delivery
- LBC Express (coming soon). Philippines nationwide courier
- Kerry Express (coming soon). Thailand and SEA delivery network
- Pos Laju (coming soon). Malaysia's national courier
- ShipRocket (coming soon). India aggregator, 17+ couriers
- Delhivery (coming soon). India's largest supply chain network
- Blue Dart (coming soon). Premium courier for India and SAARC
- DTDC (coming soon). Pan-India express services
- Ekart Logistics (coming soon). Flipkart's logistics arm
- Xpressbees (coming soon). Fast-growing Indian logistics
- Pathao Courier (available). Bangladesh nationwide delivery network
- SteadFast Courier (available). Bangladesh courier with cash on delivery
- RedX (coming soon). Bangladesh technology-led logistics
- Paperfly (coming soon). Pan-Bangladesh distribution
- eCourier (coming soon). Bangladesh nationwide delivery
- Sundarban Courier (coming soon). Long-established Bangladesh logistics provider
- TCS Courier (coming soon). Pakistan nationwide express courier
- Leopards Courier (coming soon). Pakistan nationwide delivery
- M&P Express (coming soon). Pakistan logistics and cargo
- Aramex (coming soon). Middle East and global logistics
- Naqel Express (coming soon). Saudi Arabia and Gulf delivery
- SMSA Express (coming soon). Saudi Arabia express courier
- DPD Africa (coming soon). African road network parcels
- PostNet (coming soon). Africa and USA pack-and-ship
- Australia Post (coming soon). Australia's postal and parcels
- StarTrack (coming soon). Australia premium express
- Aramex Australia (coming soon). Australia road express
- NZ Post (coming soon). New Zealand postal service
- CDEK (coming soon). Russia and CIS express delivery
- Russian Post (coming soon). Russia's national postal service
Read more on this
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Being asked to explain the same thing twice is the most common complaint in customer service. It is also completely avoidable. Here is why it happens, and what a shared customer context actually changes. - How to move your customer service to omnichannel without the chaos
Consolidating channels sounds like a big, risky project. Done in the right order it is a series of small, safe steps. Here is a sequence that gets you there without dropping messages along the way. - What omnichannel customer service actually means, and why it matters
Omnichannel is one of those words vendors love and nobody defines. Here is a plain explanation of what it is, how it is different from simply being on a lot of channels, and why that difference shows up in revenue. - Multichannel and omnichannel are not the same thing
The two words get used as if they mean the same thing. They describe almost opposite experiences for the customer. Here is the real difference, why marketing blurs it, and how to tell which one you actually have. - The real cost of leaving your customer service fragmented
The bill for scattered channels never arrives as a single invoice, which is why it is easy to ignore. Here is where the money actually leaks when your channels do not talk to each other.