An AI agent that sells on Instagram DMs
Help shoppers choose listed products and capture confirmed orders in customer-initiated Instagram DMs and other connected channels. See social selling limits.
When a shopper messages your business, answer the product question, clarify the choice and capture the confirmed order in the conversation. Social selling starts with the customer's enquiry and stays grounded in your catalogue and policies.
The everyday problem
A DM about a bag can involve a product image, a size question, a delivery constraint and an order request. Copying the whole exchange into an order record takes time, and a missing detail can leave fulfilment guessing.
How OctaDezx helps
Use the same assistant for support and shopping guidance. It can explain a listed item, retain the conversation and record an agreed order with server-checked catalogue prices. Your team handles exceptions and completes fulfilment.
From a customer DM to an actionable order
- Start with the customer's message. The workflow handles an existing customer-initiated conversation. It is not a prospecting engine that sends unsolicited DMs to followers or scraped profiles.
- Explain the listed product. Use saved descriptions, prices and policies to answer the question. A product image can illustrate a listed item; unsupported specifications should become a clarification or handoff.
- Clarify the choice. Ask which item, quantity or option the shopper wants. Do not turn an undocumented size or colour into a promise of variant availability.
- Capture explicit agreement. Summarize the order and record it after confirmation. The server recomputes prices from the local catalogue; staff still review payment, stock and fulfilment.
- Use connected social channels. Instagram DMs, Facebook Messenger, WhatsApp and Telegram can carry customer conversations after their connections are configured. Review the integrations directory and each channel's limits.
- Preserve the support context. If a shopper changes from buying to asking for help, keep the same thread and business policy. Human takeover is available when the request needs judgment.
A listed bag, a clarified request and a confirmed order
Illustrative DM workflow. The item and outcome are examples, not a live customer transcript or revenue claim.
- 1. Shopper enquires. "Is your City Bag available in black?" The assistant checks the saved listing and asks for clarification if the colour is not documented.
- 2. Assistant explains. It shares the listed product details and saved price, then explains the business's delivery policy rather than inventing a special offer.
- 3. Customer confirms. After the items and required details are clear, the shopper agrees to the summary. The order action checks the catalogue prices before recording the order.
- 4. Staff completes the work. Your team reviews options, availability and payment. A captured DM order is not evidence that checkout, payment or shipment has completed.
What social selling does not include
- Instagram comment-to-DM automation and automated post-comment replies are currently unavailable. Do not sell this workflow as a comment keyword funnel.
- This is not a bulk DM or unsolicited outreach tool. An existing conversation does not remove channel restrictions or the need to honor customer preferences.
- Payments, stock reservations and a completed external store checkout are not included in recording a chat order. Requested variants may still need team review.
Frequently asked questions
- Can the AI DM people first? This workflow starts from customer-initiated conversations. It is not intended for unsolicited bulk messaging or contacting followers who have not enquired.
- Does it automate comment-to-DM? No. Instagram comment-to-DM automation and automated post-comment replies are currently unavailable.
- Can someone actually order in a DM? The assistant can capture a confirmed order in OctaDezx with catalogue-checked prices. Your team completes payment and fulfilment; it is not a guaranteed external store checkout.
- Which social channels can I connect? The integrations directory lists available connections, including Instagram, Facebook Messenger, WhatsApp and Telegram. Configure and test each channel before offering it to shoppers.
- How is this different from DM customer support? The channel page explains connecting and handling messages. This page focuses on the shopping sequence: a listed product, clarification, explicit confirmation and the recorded order.
Explore the connected tools
- Instagram channel setup
- Order capture
- Facebook Messenger
- WhatsApp conversations
- Integration availability
- Ecommerce customer care
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