Customer care that knows your catalogue and follows through
Answer retail product questions from your own catalogue, capture confirmed orders with checked prices, and hand complex conversations to your team. See how OctaDezx works for ecommerce.
Answer product and policy questions from your own business information, help shoppers choose, and capture confirmed orders in the same conversation. Your team keeps control of the catalogue, the handoff, and the final customer experience.
The everyday problem
One shopper asks about sizing in Instagram while another asks about delivery on WhatsApp. The work is easy to lose when product information, messages, and order records live in separate places.
How OctaDezx helps
OctaDezx brings connected conversations into a team inbox, uses your listed products and saved policies to answer, and records an order only after the shopper confirms it. Staff can take over when the answer needs judgment.
From product question to a clear next step
- Answers grounded in your catalogue. Add products with descriptions, prices, and images. The assistant can recommend a listed item and explain your saved delivery or return policy instead of inventing an offer.
- Confirmed orders with checked prices. After the customer agrees to the items and details, the order is filed. The order action recalculates prices from the server side catalogue rather than trusting a number typed in a message.
- A photo can start the search. In the website chat, a shopper can send a picture of what they want. The assistant describes it, checks for a match in your listed products, and can say when your catalogue has no match.
- Store and messaging connections. Connect a supported store such as Shopify or WooCommerce, then add channels such as Instagram, WhatsApp, or your website. The integrations directory shows which connections are available today.
- Human takeover with context. When a request needs a person, the conversation reaches the team inbox with its thread attached. Your staff can pause the assistant and reply directly.
- Customer records built from the work. Contacts, orders, cases, and follow ups give your team a place to continue after the first answer, without rebuilding the conversation from a blank ticket.
An example retail conversation
Illustrative flow. The item, price, and outcome depend on the business data and the customer's reply.
- 1. Shopper asks. "Do you have this boot in black, size 42?" The assistant checks the product details the store has supplied.
- 2. Assistant clarifies. If the item is listed, it shares the saved price and asks for the quantity and delivery details required by that store's workflow. If the size is not documented, it should ask a person rather than promise availability.
- 3. Customer confirms. The assistant summarizes the item and total, requests explicit confirmation, and files the order with prices checked against the current server catalogue.
- 4. Team follows through. The confirmed order appears in the dashboard. Staff handle fulfilment or step into the conversation if the request needs a person.
Where your team still matters
- Catalogue answers are only as current as the product information you provide or sync. Check product descriptions, availability notes, prices, and policies before opening the assistant to customers.
- Capturing an order is distinct from collecting payment. Your checkout and payment setup determine how a customer pays.
- A complicated return, exception, or uncertain match should go to a person rather than receive a confident guess.
Frequently asked questions
- Can the assistant place an order or only answer questions? It can capture an order after the customer confirms the items and details. The order action recalculates product prices on the server before recording the order.
- Does this replace my Shopify or WooCommerce store? No. OctaDezx adds customer conversations, AI assistance, and an operations dashboard alongside a connected store. Your store remains the source for the products you sync and the checkout you use.
- Will it know today's stock and prices automatically? Prices come from the catalogue available to OctaDezx and are checked again when an order is recorded. Do not assume live stock checking: keep availability notes current and test what the assistant says after a promotion or stock change.
- What happens when the assistant cannot resolve a request? It can escalate the conversation to your team with the message thread attached. A person can pause AI replies and respond from the inbox.