Shopify Chatbot
Boost Shopify store sales and automate support. Instant order tracking, visual catalog search with photos, sizing advice, and direct checkout assistance.
The problem with generic e-commerce bots
E-commerce stores spend disproportionate support time answering where is my order inquiries and repetitive sizing questions, while prospective buyers leave without purchasing due to unanswered pre-sale doubts.
What OctaDezx does instead
OctaDezx connects directly to Shopify, resolving most repetitive support requests, providing visual product discovery, checking order statuses, and helping shoppers complete checkout 24/7.
Engineered for modern Shopify brands
- One-click catalogue synchronization. Imports products, variants, images, pricing, and stock levels. Paste your Shopify storefront URL and OctaDezx imports your products, keeping variants, prices, and stock statuses synchronised so the AI never quotes outdated details.
- Instant order tracking and status lookup. Answers where is my order questions with live courier tracking links. Customers enter their order number or email, and OctaDezx retrieves fulfillment status, delivery estimates, and carrier tracking links directly from Shopify.
- Assisted cart building and direct checkout. Recommends relevant products and hands over to checkout in Shopify. Help shoppers choose the right size, colour, or model, then hand over to Shopify to complete the purchase, so the order is recorded in your own store rather than on a third party checkout.
- Visual search with customer photos. Shoppers upload an image to find identical or similar products in your store. When shoppers have a picture from social media or magazines, they upload it directly into chat. The AI identifies the style and recommends matching items from your inventory.
- Policy-guided returns and exchanges. Guides customers through your return window and exchange policies accurately. Answer return questions consistently based on your exact policy terms. File exchange requests for review without tying up valuable team hours.
Frequently asked questions
- How does OctaDezx connect with Shopify? Shopify is a connected store. Connect it from the dashboard and the catalogue, inventory levels, order histories, and store policies are imported, then kept in step with your store.
- Can the AI check order status securely? Yes. Customers verify their identity via order number and billing email or phone number before the AI provides order details or tracking status.
- What happens when inventory runs out for a product? Because stock levels sync with Shopify, the AI informs shoppers when an item is out of stock and recommends suitable in-stock alternatives.
- Can the Shopify chatbot take orders across social channels too? Yes. The same catalogue-aware AI answers on WhatsApp, Instagram DMs, Facebook Messenger, and your website widget, all synced to your Shopify backend.
- Does OctaDezx slow down our storefront loading speed? The website widget is a single script tag that loads asynchronously, and the AI processing runs on OctaDezx rather than in the browser, so answering a customer does not put load on your storefront server.
- Is there a free trial for Shopify store owners? Yes. Every plan starts with a full-featured 3-day free trial with no credit card required.
Read more on this
- Turning support conversations into sales without being pushy
Every support message is a customer telling you what they want. Most businesses answer the question and let the conversation end. Here is how to close the loop without turning support into a sales pitch. - How to train an AI support agent on your own catalogue
An AI agent is only as good as what you feed it. A practical guide to importing products, writing policies the model can follow, and fixing the answers that come out wrong. - OctaDezx vs Gorgias: two very different bets on ecommerce support
Gorgias is the deepest Shopify native help desk and it does not charge per agent, which is a real advantage. It does charge per ticket. Here is where that lands well and where it does not.